Returns and Repairs

Let us know if you need us. We are here to help you and want your experience with Flat Dog Supply and our product line, constructiveHEARTS, to be a positive one!

We accept returns up to 30 days after sale. If your necklace was a gift, it cannot be returned without the original order number. If this is difficult for you to obtain, let us know - we can help track it down with a little information from you. :) You may choose for the return to go back on the purchaser's credit card, or choose a Gift Card that will be delivered to you via email. 

Please understand that we cannot refund shipping cost for original delivery, or refund your shipping cost to return. 

REPAIRS. If your necklace is in need of repair, please let us know. Send us a picture of the necklace via hello@flatdogsupply.com, and we'll take a look and start a dialogue.